Responsible Drinking Policy

The Whisky Room Limited
82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration No.: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

Last Updated: [INSERT DATE]

1. Our Commitment to Responsible Drinking

At The Whisky Room Limited, we are committed to promoting the responsible and lawful purchase and consumption of alcoholic beverages.

We sell whisky and other alcoholic products to customers who meet the applicable legal age requirements. We encourage all customers to enjoy alcohol responsibly and to understand the potential risks associated with excessive alcohol consumption.

Alcohol should always be consumed in moderation.

2. Legal Drinking Age

Alcohol products sold through our website are intended only for customers who meet the applicable legal age requirements in the United Kingdom.

You must not purchase alcohol from The Whisky Room Limited if you are under the legal minimum age.

By placing an order for an alcoholic product, you confirm that you meet the applicable legal age requirement.

Where appropriate, age verification may be required during the ordering or delivery process. Customers may be asked to provide suitable identification to confirm their age.

3. Age Verification and Delivery

Because we sell alcoholic products, we may take reasonable steps to verify that alcohol is being purchased and received by an eligible adult.

Depending on the circumstances, age verification may take place:

• During the online ordering process;
• During payment or order processing;
• Before or during delivery; or
• When requested by our delivery provider.

Acceptable identification may include a valid government-issued photographic identification document, where required.

If the required age verification cannot be completed, we may refuse or cancel the order or prevent delivery of the alcohol.

4. Delivery of Alcohol

Customers are responsible for providing accurate delivery information.

Where age verification is required at delivery, the person receiving the order may be required to demonstrate that they meet the applicable legal age requirement.

If the delivery cannot be completed because the recipient cannot satisfy the applicable age requirements or verification requirements, the order may be returned to us.

Any applicable delivery, return or refund consequences will be handled in accordance with our Shipping & Delivery Policy and Returns & Refunds Policy.

5. Responsible Consumption

We encourage customers to:

• Drink alcohol in moderation;
• Avoid excessive or binge drinking;
• Avoid drinking alcohol when it may place themselves or others at risk;
• Never drink and drive;
• Avoid combining alcohol with activities that require full concentration or coordination;
• Follow official health guidance concerning alcohol consumption; and
• Seek professional advice if they have concerns about their alcohol consumption.

Alcohol affects people differently. Customers should make responsible decisions based on their individual circumstances.

6. Never Drink and Drive

Never drink and drive.

Alcohol can impair reaction time, concentration, coordination and judgment. If you have consumed alcohol, do not drive a car, motorcycle or other vehicle.

Arrange an alternative means of transportation or wait until you are legally and safely able to drive.

7. Pregnancy and Alcohol

Customers who are pregnant, planning to become pregnant, or concerned about the effects of alcohol during pregnancy should seek appropriate medical or professional advice.

8. Underage Purchases

The Whisky Room Limited does not knowingly sell alcohol to underage customers.

Customers must provide truthful and accurate information when placing an order. Attempting to purchase alcohol by providing false age or identification information is not permitted.

If we have reason to believe that an order does not meet applicable legal requirements, we may cancel the order and take appropriate action.

9. Customer Responsibility

Customers are responsible for ensuring that:

• They meet the applicable legal age requirement;
• Information provided when ordering is accurate;
• Alcohol is purchased for lawful purposes;
• Alcohol is consumed responsibly; and
• Alcohol is not supplied to individuals who are not legally permitted to receive or consume it.

10. Product Information

We aim to provide clear and accurate information about our whisky and alcoholic products, including where applicable:

• Product name;
• Brand or distillery;
• Bottle size;
• Alcohol by volume (ABV);
• Country or region of origin;
• Product description;
• Price; and
• Availability.

Customers should review the product information before placing an order.

11. Refusal or Cancellation of Orders

We reserve the right to refuse or cancel an order where we reasonably believe that:

• The customer does not meet the applicable legal age requirement;
• Required age verification cannot be completed;
• The transaction may be unlawful;
• The information provided is materially inaccurate; or
• There are reasonable concerns regarding the lawful delivery or supply of the product.

Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

12. Responsible Retailing

We aim to operate our business responsibly by providing transparent product information, clear pricing, accessible policies and appropriate information concerning alcohol purchases.

We do not encourage excessive alcohol consumption or promote drinking as a means of improving social, personal or professional performance.

13. Customers Seeking Help

If you are concerned about your own drinking or someone else’s drinking, consider speaking with a qualified healthcare professional or an appropriate alcohol-support organisation.

For immediate medical emergencies, contact the appropriate emergency services.

14. Relationship With Other Policies

This Responsible Drinking Policy should be read together with our:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Payment Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Age Verification Policy, where applicable

These policies form part of the information we provide to customers regarding the purchase and delivery of alcoholic products.

15. Contact Us

If you have questions about our responsible drinking practices, age requirements, alcohol delivery or an order, please contact:

The Whisky Room Limited
82 Shore Street
Gourock
PA19 1RD
United Kingdom

Company Registration No.: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

We are committed to operating our online whisky business responsibly, transparently and in accordance with applicable UK requirements.