Age Verification Policy

The Whisky Room Limited
82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration No.: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

Last Updated: [INSERT DATE]

1. Our Commitment to Age Verification

The Whisky Room Limited sells whisky and other alcoholic beverages through our online store.

We are committed to selling alcohol responsibly and taking appropriate measures to prevent the sale or delivery of alcoholic products to individuals who do not meet the applicable legal age requirements.

By purchasing alcohol from our website, you confirm that you meet the applicable legal age requirement.

2. Legal Age Requirement

Alcoholic products available through our website are intended only for customers who are legally permitted to purchase alcohol in the United Kingdom.

Customers must not place an order for alcohol if they are under the applicable legal minimum age.

We may request evidence of age where reasonably necessary to verify eligibility to purchase or receive an alcoholic product.

3. Age Verification During Ordering

Depending on the circumstances of an order, age verification may be required before the order can be processed.

Where verification is required, customers may be asked to provide appropriate information or identification to confirm their age.

We may use reasonable verification measures appropriate to the circumstances of the transaction.

Customers are responsible for providing accurate information when placing an order.

Providing false, misleading or fraudulent information for the purpose of purchasing alcohol is not permitted.

4. Age Verification at Delivery

Age verification may also be required when an alcoholic order is delivered.

The person receiving the order may be required to demonstrate that they meet the applicable legal age requirement.

Where identification is requested, it must be valid and suitable for confirming the recipient’s age.

If the recipient cannot satisfy the applicable age-verification requirements, delivery may be refused.

5. Acceptable Identification

Where photographic identification is required, customers may be asked to provide a valid government-issued identification document or another form of identification accepted for age verification.

The identification must clearly demonstrate that the individual meets the applicable legal age requirement.

We reserve the right to refuse delivery where the identification provided is not sufficient to establish the recipient’s age.

6. Orders That Cannot Be Verified

We may refuse, cancel or delay an order where:

• The customer’s age cannot be adequately verified;
• Required identification cannot be provided;
• The information supplied is inconsistent or appears inaccurate;
• The recipient does not meet the applicable legal age requirement;
• There is a reasonable concern that the order may be unlawful; or
• Delivery cannot be completed in accordance with applicable requirements.

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable law.

7. Delivery Address and Recipient

Customers must provide a complete and accurate delivery address when placing an order.

Customers should ensure that an eligible adult is available to receive an alcohol delivery where age verification is required.

If nobody eligible is available to receive the order, the delivery may be unsuccessful and further delivery arrangements may be required.

Additional delivery charges may apply where permitted by our Shipping & Delivery Policy.

8. Third-Party Delivery Providers

Where we use a third-party delivery provider, the delivery provider may apply its own age-verification or identification procedures.

Customers should cooperate with reasonable age-verification requirements applicable to the delivery of alcoholic products.

We do not represent that every order will be subject to the same verification procedure, as requirements may depend on the order, delivery service and applicable circumstances.

9. Protection of Personal Information

If age-verification information or identification details are collected, we will handle personal information in accordance with our Privacy Policy and applicable data-protection requirements.

We aim to collect only information that is reasonably necessary for legitimate business, legal, security or age-verification purposes.

Customers should not send identification documents to us by email unless we specifically request them through an appropriate process.

10. Fraud Prevention

We may use reasonable measures to identify and prevent fraudulent or unlawful transactions.

An order may be reviewed, delayed or cancelled where information provided appears inconsistent, fraudulent or otherwise unsuitable for completing the transaction lawfully.

These measures help protect our customers, our business and the responsible sale of alcohol.

11. Underage Purchases

We do not knowingly sell alcohol to customers who are under the applicable legal age.

Customers must not attempt to purchase alcohol on behalf of an underage person or provide false information to bypass age-verification measures.

If we discover that an order does not meet applicable age requirements, we may cancel the order and take appropriate action.

12. Responsible Alcohol Retailing

Age verification forms part of our commitment to responsible alcohol retailing.

For additional information about responsible alcohol consumption, please read our Responsible Drinking Policy.

We encourage all customers to consume alcohol responsibly and in moderation.

13. Changes to This Policy

We may update this Age Verification Policy from time to time to reflect changes to our business practices, technology, delivery arrangements or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about our age-verification procedures or an alcohol order, please contact:

The Whisky Room Limited
82 Shore Street
Gourock
PA19 1RD
United Kingdom

Company Registration No.: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

We are committed to responsible, transparent and lawful online alcohol retailing.