Payment Policy

Last Updated: 22 September 2026

At The Whisky Room Limited, we aim to provide customers with a secure, straightforward and transparent payment process when purchasing products through our website.

This Payment Policy explains the payment methods we accept, when payment is processed, payment security, failed transactions, refunds and other payment-related information.

1. About Us

This website is operated by:

The Whisky Room Limited
Registered Office: 82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration Number: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

2. Accepted Payment Methods

We accept the payment methods displayed and available at checkout.

These may include:

• Visa
• Mastercard
• American Express, where available
• Debit cards
• Credit cards
• PayPal, where available
• Other secure payment methods displayed at checkout

Only list payment methods that are actually enabled on your website.

The available payment options may vary depending on the order, customer location, payment provider and other applicable conditions.

3. Currency

Unless otherwise stated, all product prices and applicable charges on our website are displayed in British Pounds Sterling (GBP/£).

The final amount payable will be shown before you complete your purchase.

If your payment provider uses a different currency, your bank or payment provider may apply its own exchange rate or additional charges.

The Whisky Room Limited does not control exchange rates or fees charged by a customer’s bank or payment provider.

4. When Payment Is Taken

Payment is normally processed when you complete your order through our website.

An order is not considered fully confirmed for processing and dispatch until the required payment has been successfully authorized or received.

If payment cannot be authorized or completed, we may be unable to process the order.

5. Payment Authorization

Payments may be subject to authorization by your bank, card issuer or payment provider.

A payment authorization does not necessarily guarantee that an order will be accepted or dispatched.

If we are unable to fulfil an accepted order, any payment received will be handled in accordance with our Returns & Refunds Policy and applicable law.

6. Payment Security

We take reasonable steps to protect payment and customer information.

Where payments are processed by third-party payment providers, payment information may be transmitted directly to the relevant provider through secure payment systems.

We do not intentionally store full payment-card details on our own systems where the payment is processed by a third-party payment provider.

Customers should never send complete card details, passwords, PINs or other sensitive payment credentials to us by email or through an unsecured communication channel.

7. Third-Party Payment Providers

Payments may be processed by third-party payment providers.

Depending on the payment methods available on our website, these providers may include card-processing companies, digital-wallet providers or other regulated payment service providers.

Third-party payment providers may have their own terms, privacy policies and security procedures.

Customers should review the relevant provider’s information where appropriate.

8. Failed or Declined Payments

If a payment is declined or cannot be completed, the order may not be processed.

A payment may be declined for reasons including:

• Insufficient funds
• Incorrect payment information
• Expired card
• Bank or card-provider restrictions
• Security or fraud-prevention checks
• Payment-provider technical issues
• Incorrect billing information

If your payment fails, please verify your payment details or contact your bank/payment provider.

The Whisky Room Limited does not have access to the private security reasons used by a customer’s bank or payment provider to decline a transaction.

9. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us promptly.

Provide:

• Your name
• Order number
• Date of payment
• Amount charged
• Relevant payment information

We will investigate the transaction and, where an actual duplicate payment has occurred, take appropriate action.

10. Order Confirmation

After a successful order, we may send an order confirmation to the email address provided during checkout.

The confirmation may include:

• Order number
• Products purchased
• Product prices
• Delivery information
• Shipping charges
• Total amount paid or payable
• Customer information relevant to the order

Customers should review their order confirmation and contact us promptly if they identify an error.

11. Pricing Errors

We take reasonable steps to ensure that prices displayed on our website are accurate.

However, if we identify an obvious pricing error before an order is dispatched, we may contact the customer to explain the error and provide appropriate options.

If an order is cancelled because of a genuine pricing or product-information error after payment has been received, any applicable refund will be processed in accordance with applicable law.

12. Refunds

Approved refunds are normally made using the original payment method used for the transaction, unless another method is agreed or required by applicable law.

Refund eligibility and procedures are explained in our Returns & Refunds Policy.

The time required for a refund to appear in a customer’s account may depend on the customer’s bank, card issuer or payment provider.

13. Payment for Returns and Refunds

Where a customer is entitled to a refund, the amount refunded will be determined according to the applicable return, cancellation or consumer-rights requirements.

Where permitted by applicable law, certain deductions may apply in circumstances explained in our Returns & Refunds Policy.

Customers will be informed where a deduction applies.

14. Chargebacks and Payment Disputes

If you believe a payment has been processed incorrectly, please contact us first so that we can investigate the issue.

Nothing in this policy prevents customers from exercising any rights they may have with their bank, card issuer or payment provider.

We may investigate disputed transactions to prevent fraud and resolve payment issues.

15. Fraud Prevention

We may carry out reasonable payment and fraud-prevention checks before processing or dispatching an order.

These checks may involve information such as:

• Billing information
• Delivery information
• Transaction details
• Device or technical information
• Payment authorization information

Where there are reasonable grounds to suspect fraudulent activity, we may delay, decline or cancel an order, subject to applicable law.

16. Alcohol Purchases and Age Verification

The Whisky Room Limited sells alcoholic beverages.

Customers purchasing alcohol must meet the applicable legal age requirements.

Age verification may be required during checkout, before dispatch or upon delivery.

Payment of an order does not override the requirement to comply with applicable alcohol-sale and age-verification requirements.

If required age verification cannot be completed, we may be unable to complete the sale or delivery.

Any refund resulting from an unsuccessful age-verification process will be handled in accordance with our Returns & Refunds Policy and applicable law.

17. Delivery Charges and Additional Costs

Any applicable delivery charges will be displayed before the customer completes the purchase.

The total amount payable should be reviewed at checkout before payment is submitted.

We do not intentionally add undisclosed mandatory charges after an order has been completed.

18. Promotional Prices and Discounts

Where promotional codes, discounts or special offers are available, the applicable conditions will be displayed with the promotion.

A promotional code may have restrictions such as:

• Expiry date
• Minimum order value
• Eligible products
• Customer restrictions
• One-use limitations
• Other stated conditions

Only valid promotions can be applied to an order.

19. Payment Records

We may retain transaction and payment-related records for legitimate business purposes, including:

• Accounting
• Tax compliance
• Order management
• Refund processing
• Fraud prevention
• Dispute resolution
• Legal and regulatory requirements

Personal information associated with payment records will be handled in accordance with our Privacy Policy.

20. Payment Problems

If you experience a problem completing payment, please contact us before placing multiple orders for the same products.

When contacting us, please provide:

• Your name
• Order number, if available
• Payment method used
• Date and approximate time of the attempted payment
• Description of the issue

For security reasons, do not send your complete card number, CVV/security code, PIN or online banking password.

21. Changes to Payment Methods

We may add, remove or temporarily suspend payment methods depending on availability, payment-provider requirements, security considerations or other legitimate business reasons.

The payment methods currently available will be displayed at checkout.

22. Contact Us

For questions concerning payments, orders or refunds, please contact:

The Whisky Room Limited
Registered Office: 82 Shore Street, Gourock, PA19 1RD, United