Terms & Conditions

Last Updated: 22 September 2026

Welcome to The Whisky Room Limited. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or purchasing products.

1. About Us

This website is operated by:

The Whisky Room Limited
Registered Office: 82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration Number: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

The Whisky Room Limited is an online retailer offering whisky and related products to customers in accordance with applicable UK laws and regulations.

2. Use of Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit website content without permission.
• Submit false, misleading or inaccurate information.
• Use the website in a way that could damage our business, customers or website.

We reserve the right to restrict or suspend access where there is a reasonable basis to believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, product packaging, labels, images and other visual details may occasionally vary from those shown on the website.

Product availability may change without notice.

If we identify a significant error in a product description, price or availability after an order has been placed, we will contact the customer and explain the available options.

4. Product Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The price applicable to an order is the price displayed at the time the customer completes the purchase.

Delivery charges, where applicable, will be displayed separately before the customer completes the order.

We reserve the right to correct genuine pricing or product-information errors.

If an obvious pricing error affects an order, we will contact the customer before processing or dispatching the order and provide appropriate options.

5. Placing an Order

To place an order, customers must provide accurate and complete information requested during checkout.

After submitting an order, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for dispatch.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

• Product availability issues.
• Pricing or product-information errors.
• Payment problems.
• Suspected fraudulent activity.
• Inability to verify required customer information.
• Failure to satisfy applicable age-verification requirements.
• Delivery restrictions.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable law.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorized before an order is processed for dispatch, unless an alternative payment arrangement has been expressly agreed.

Customers are responsible for providing accurate payment information.

We do not store full payment-card details unless this is expressly permitted and handled by the relevant payment provider in accordance with applicable security and data-protection requirements.

7. Delivery

We currently provide delivery within the United Kingdom, subject to applicable delivery restrictions.

Delivery charges and estimated delivery times are displayed during the ordering process and are also explained in our Shipping & Delivery Policy.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays and other operational disruptions.

For complete information, please see our Shipping & Delivery Policy.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.

Please contact us promptly if you discover an error in your delivery details.

9. Alcohol and Age Requirements

The Whisky Room Limited sells alcoholic beverages.

By purchasing alcohol from our website, you confirm that you meet the applicable legal age requirements for purchasing alcohol in the United Kingdom.

We may require age verification during the purchasing process or at delivery.

The delivery carrier may request acceptable identification before completing delivery.

If the required age verification cannot be completed, delivery may be refused.

We reserve the right not to complete an alcohol sale or delivery where the applicable legal requirements cannot be satisfied.

We support responsible consumption of alcohol and do not promote excessive or irresponsible drinking.

10. Returns and Refunds

Our Returns & Refunds Policy explains the procedures and conditions applicable to returns, cancellations and refunds.

Customers should review that policy before placing an order.

Nothing in our Returns & Refunds Policy or these Terms & Conditions removes or restricts statutory consumer rights.

For complete information, please see our Returns & Refunds Policy.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective or different from the product ordered, please contact us promptly.

Depending on the circumstances and applicable law, we may provide a replacement, refund or another appropriate remedy.

Customers should provide their order number and relevant information, including photographs where appropriate, to help us investigate the issue.

12. Order Cancellation

Customers may have statutory rights to cancel certain online purchases within applicable cancellation periods.

Where applicable, cancellation requests should be submitted using the contact details provided on our website.

Cancellation rights may be subject to legal exceptions, including certain products or circumstances where the law permits an exception.

Our Returns & Refunds Policy provides further information about cancellation and return procedures.

13. Product Availability

All products are subject to availability.

We may change, suspend or discontinue the availability of products without prior notice.

If a product becomes unavailable after an order has been placed and payment has been received, we will contact the customer and provide an appropriate resolution, including a refund where applicable.

14. Promotions and Discounts

Promotional offers, discounts and special prices may be subject to additional terms.

Where a promotion has specific conditions, those conditions will be displayed with the relevant offer.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts.

We reserve the right to correct obvious errors or withdraw a promotion where there is a legitimate reason, subject to applicable consumer law.

15. Website Content

All reasonable efforts are made to ensure that information on this website is accurate.

However, we do not guarantee that every page, product description, image or piece of information will always be complete, current or free from typographical errors.

We may update website content, product information and prices from time to time.

16. Intellectual Property

Unless otherwise stated, the content available on this website, including text, graphics, logos, photographs, designs and other materials, belongs to The Whisky Room Limited or is used with appropriate permission.

You may view and use the website for personal shopping purposes.

You must not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

17. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment providers, delivery services, analytics providers or other technology providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability or policies of third-party websites that are outside our control.

18. Website Security

We take reasonable measures to maintain the security and availability of our website.

However, no online service can be guaranteed to be completely free from security risks, technical failures or interruptions.

Customers should maintain appropriate security when accessing the website, including keeping their account and login information confidential where applicable.

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

20. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include:

• Severe weather.
• Natural disasters.
• Carrier disruptions.
• Strikes or industrial action.
• Government restrictions.
• Infrastructure failures.
• Cybersecurity incidents.
• Telecommunications or internet failures.
• Other events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to notify affected customers and minimise the impact.

21. Privacy

Our Privacy Policy explains how we collect, use and protect personal information provided through our website.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

Please see our Privacy Policy for complete information.

22. Cookies

Our website may use cookies and similar technologies to operate the website, improve functionality, analyse usage and, where applicable, support marketing activities.

Further information is available in our Cookie Policy.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, legal requirements or services.

The latest version will be published on this page with the relevant update date.

Changes will not affect rights that customers have already acquired under applicable law.

24. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom and are subject to applicable UK consumer protection legislation.

Where mandatory consumer protection laws provide customers with additional rights, those rights remain unaffected.

25. Customer Complaints

If you have a complaint about an order, product, delivery or service, please contact us first so that we can investigate the matter.

Please provide your order number and a clear description of the issue.

We aim to handle customer complaints fairly and promptly.

26. Contact Information

For questions regarding these Terms & Conditions, orders or our services, please contact:

The Whisky Room Limited
Registered Office: 82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration Number: SC694264
Email: sales@thewhiskyroomlimited.co.uk
Telephone: [INSERT ACTUAL UK TELEPHONE NUMBER]

27. Related Policies

Please also review:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Privacy Policy
• Cookie Policy
• Payment Policy
• Age Verification Policy
• Responsible Drinking Policy

By using our website and placing an order, you acknowledge that you have had the opportunity to review these Terms & Conditions and the applicable policies.