Shipping & Delivery Policy

Last Updated: 22 September 2026

At The Whisky Room Limited, we aim to provide a clear, reliable and transparent delivery service for customers purchasing whisky and other products through our online store.

This Shipping & Delivery Policy explains where we deliver, how orders are processed, applicable delivery charges, estimated delivery times and what customers can expect after placing an order.

1. Delivery Locations

We currently offer delivery within the United Kingdom, subject to the availability and delivery restrictions applicable to individual products and destinations.

If delivery is unavailable to your address, this will be indicated during the ordering process or communicated to you before your order is dispatched.

For any delivery-location questions, please contact our customer service team before placing your order.

2. Order Processing

Orders are processed after successful payment and confirmation of the order.

Our standard handling time is [INSERT ACTUAL HANDLING TIME, e.g. 1–2 working days] before an order is handed to the delivery carrier.

Orders placed after our daily order cut-off time, on weekends or on UK public holidays may be processed on the next working day.

The estimated delivery period begins after the order has been dispatched, not when the order is placed.

3. Delivery Times

Our estimated UK delivery time is:

Handling time: [INSERT ACTUAL NUMBER] working days

Transit time: [INSERT ACTUAL NUMBER] working days

Estimated total delivery time: [INSERT TOTAL] working days

Delivery estimates are provided for guidance and may vary depending on the delivery destination, carrier operating conditions, public holidays, adverse weather, seasonal demand and other circumstances outside our reasonable control.

Where possible, customers will receive dispatch and tracking information once their order has been handed to the carrier.

4. Delivery Charges

Applicable delivery charges are displayed clearly during the checkout process before an order is completed.

Shipping charges may vary depending on the delivery destination, order size, product type and available delivery service.

The final shipping cost applicable to your order will be shown before payment is submitted.

We do not intentionally add undisclosed shipping or handling charges after an order has been placed.

5. Delivery Carrier

Orders are dispatched using an appropriate delivery service or carrier selected by The Whisky Room Limited.

Where tracking is available, tracking information will be provided to the customer following dispatch.

Delivery is normally made to the address supplied by the customer during checkout.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.

6. Tracking Your Order

When tracking is available for your order, we will provide the relevant tracking information after dispatch.

Customers can use the tracking information supplied to monitor the progress of their delivery.

If tracking information indicates that a parcel has been delivered but you have not received it, please contact us promptly so that we can investigate the delivery with the carrier.

7. Delivery Address

Customers are responsible for checking that their delivery information is correct before completing their purchase.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or redelivery costs may apply where permitted.

Please contact us as soon as possible if you notice an error in your delivery information.

8. Delayed Deliveries

Although we work to meet our stated delivery estimates, delivery dates cannot always be guaranteed.

Delivery may be delayed because of circumstances including:

• Carrier delays
• Severe weather
• Public holidays
• Peak seasonal periods
• Incorrect or incomplete delivery information
• Operational disruptions
• Events outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can investigate the matter.

9. Damaged Deliveries

Please inspect your order when it arrives.

If your package appears damaged, please contact us as soon as reasonably possible and provide your order number together with photographs or other relevant information showing the condition of the package and product.

We will assess the matter and provide information regarding the applicable replacement, refund or other available remedy in accordance with our Returns & Refunds Policy and applicable law.

10. Missing or Incorrect Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order number and details of the issue.

We will investigate the order and, where appropriate, arrange a replacement, refund or other applicable remedy.

11. Age Verification and Alcohol Deliveries

The Whisky Room Limited sells alcoholic beverages and promotes responsible consumption.

Customers purchasing alcohol must meet the applicable legal age requirements in the United Kingdom.

Age verification may be required during the ordering process or upon delivery. Customers may be required to provide acceptable identification to confirm their age.

If the delivery carrier cannot complete the required age verification, delivery may be refused or the order may be returned in accordance with the applicable delivery and returns procedures.

We do not sell alcohol to individuals who do not meet the applicable legal age requirements.

12. Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions.

Where restrictions apply, we will communicate the applicable information during the purchasing process or before dispatch.

Customers should ensure that the delivery address provided is suitable for receiving the ordered products.

13. Failed Delivery

If a delivery cannot be completed because nobody is available to receive the order, the delivery carrier may leave instructions for redelivery or collection where such a service is available.

For alcohol orders, additional delivery or age-verification requirements may apply.

If an order is returned to us because delivery could not be completed, we will contact the customer regarding the available options.

Any additional delivery costs will be handled in accordance with our applicable policies and the circumstances of the failed delivery.

14. International Delivery

Unless specifically stated on the relevant product or checkout page, our standard delivery service is currently intended for UK delivery.

We will clearly communicate any international delivery availability, applicable shipping charges, customs requirements or other charges before accepting an international order.

Customers are responsible for complying with applicable laws and regulations governing the purchase and receipt of alcoholic products in their destination jurisdiction.

15. Shipping Information at Checkout

Before completing an order, customers will be able to review the applicable product price, delivery charge and other available order information at checkout.

The shipping information displayed on our website is intended to provide customers with clear information before they complete their purchase.

Our delivery information is maintained to correspond with the shipping information submitted to Google Merchant Center where applicable.

16. Contact Us

If you have questions about delivery, tracking or an existing order, please contact us using the information provided on our Contact Us page.

The Whisky Room Limited
Registered Office: 82 Shore Street, Gourock, PA19 1RD, United Kingdom
Company Registration Number: SC694264
Email: sales@thewhiskyroomlimited.co.uk

For order-related enquiries, please include your order number so that we can assist you efficiently.

17. Related Policies

For further information, please see:

• Returns & Refunds Policy
• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Payment Policy
• Age Verification Policy
• Responsible Drinking Policy

The Whisky Room Limited is committed to providing clear delivery information and a straightforward online shopping experience for our customers.